Fullfillment, Refund & Cancellation Policy
1. Business Description
Navi Media LLC is a digital marketing agency specializing in
digital advertising and marketing strategy services
. We help businesses grow through targeted online advertising, media buying, and data-driven marketing solutions. Our services include but are not limited to paid media campaign management, ad creative development, and performance reporting.
2. Purchase Currency
All transactions on
are processed in
United States Dollars (USD)
.
3. Customer Service Contact Information
For any inquiries or support, you can contact us through the following channels:
Email: [email protected]: (860) 750-8604Business Address:Navi Media LLC2233 YALE ST STE 300HOUSTON, TX 77008
4. Fulfillment Policy
Service Delivery
Since Navi Media LLC provides digital marketing services, our fulfillment process is as follows:
Clients receive confirmation of services via email once their contract is signed. Services are delivered through a combination of email communication, performance reports, and online collaboration tools.Campaign performance and reporting are provided at regular intervals as outlined in the signed service agreement.
5. Refund Policy
Deposits and Payments: All payments, including deposits, are non-refundable. Once a payment is made, it cannot be refunded.Project Cancellations: If a client cancels an ongoing project, all payments made up to that point remain non-refundable.Service Quality Disputes: Clients may request revisions or adjustments within 7 days of campaign launch or service delivery to address any concerns. No Guarantees: Due to the nature of digital advertising and external market factors, Navi Media LLC does not guarantee specific results or returns on ad spend.
6. Subscription & Cancellation Policy
Clients enter into a minimum 4-month service commitment upon signing a proposal.After the initial 4-month term, the agreement continues on a month-to-month basis. To cancel ongoing services, clients must provide a 30-day written notice before their next billing cycle.
7. Chargebacks & Disputes
Initiating a chargeback or payment dispute without first contacting Navi Media LLC is considered a breach of this policy. If a dispute is filed, services may be suspended immediately, and the client will be responsible for any fees incurred during the dispute process.
8. Privacy Policy
Our
Privacy Policy
outlines how we handle and protect client data.
You can review our full Privacy Policy
9. Payment Security & Compliance
We take security seriously and comply with
PCI DSS (Payment Card Industry Data Security Standards)
to protect payment information. All transactions are processed through secure, encrypted payment gateways, ensuring that customer data is handled safely.
10. Accepted Payment Methods
We accept major credit cards, including
Visa, Mastercard, American Express, and Discover
.
11. Policy Updates
Navi Media LLC reserves the right to modify this policy at any time. Clients are encouraged to review this page periodically for any updates.